Team Lead / Manager – Operations (GVaant)

Experience:

• Min. 5 (& above) years of experience in operations process, with prior experience of managing teams. Experience in international market would be an add-on.
• Prior work experience from – KPOs, BPOs, Brokerage houses, Event / Trade exhibition Companies, Online Trade Directories, Information aggregation services, B2B Database, Dealers, Distributors, etc.

Job Responsibilities

• Responsible for leading and managing the team to drive daily task, ensure best in class quality and outcome thereby oversee day-to-day operations
• Monitor and manage team’s performance. Must meet and exceed targets
• Hands-on approach to develop, coach, train and induct team members to set performance standards
• Review and qualify leads generated by the team
• Initiate and implement action plans to improve bottom quartile performance
• Handle day-to-day employee and customer relationship management & client escalations

Nature of work

• Understand client’s requirements/criteria to identify suitable partners across the globe
• Create required marketing material for the opportunity – Opportunity post, Email template, Pitch script
• Approach suitable partners, check criteria, qualify partners and gauge interest
• Conduct virtual meetings in order to facilitate first interaction between the client and prospect. Interact with mid to senior level officials
• Establish and maintain relationships with partners and GVaant clients by providing support, information, and guidance for potential tie-ups
• Achieving monthly / quarterly internal targets for operational closures that can contribute to GVaant’s growth

Skill sets:

• Take ownership of work
• Eye for Detail
• A positive attitude with a passion for networking, lead conversion, and business growth
• A positive attitude with a passion for networking, lead conversion, and business growth
• Excellent in problem solving and critical thinking
• Ability to be flexible, agile, and thrive in chaos
• Ability to work against tight deadlines
• Excellent verbal and written communication
• Proficiency in MS Office Suite – Spreadsheet, Word, and PowerPoint
• Having knowledge of foreign language will be an added advantage

Reporting Level:

• Director – Operations & Business Development

Salary:

• Best in the industry. Apart from a fixed salary, will offer incentives based on an attractive incentive structure