Permanent
Mumbai
Posted 1 year ago
Experience:
- Min. 5 (& above) years of experience in operations process, with prior experience of managing teams. Experience in international market would be an add-on.
- Prior work experience from – KPOs, BPOs, Brokerage houses, Event / Trade exhibition Companies, Online Trade Directories, Information aggregation services, B2B Database, Dealers, Distributors, etc.
Job Responsibilities
- Responsible for leading and managing the team to drive daily task, ensure best in class quality and outcome thereby oversee day-to-day operations
- Monitor and manage team’s performance. Must meet and exceed targets
- Hands-on approach to develop, coach, train and induct team members to set performance standards
- Review and qualify leads generated by the team
- Initiate and implement action plans to improve bottom quartile performance
- Handle day-to-day employee and customer relationship management & client escalations
Nature of work
- Understand client’s requirements/criteria to identify suitable partners across the globe
- Create required marketing material for the opportunity – Opportunity post, Email template, Pitch script
- Approach suitable partners, check criteria, qualify partners and gauge interest
- Conduct virtual meetings in order to facilitate first interaction between the client and prospect. Interact with mid to senior level officials
- Establish and maintain relationships with partners and GVaant clients by providing support, information, and guidance for potential tie-ups
- Achieving monthly / quarterly internal targets for operational closures that can contribute to GVaant’s growth
Skill sets:
- Take ownership of work
- Eye for Detail
- A positive attitude with a passion for networking, lead conversion, and business growth
- A positive attitude with a passion for networking, lead conversion, and business growth
- Excellent in problem solving and critical thinking
- Ability to be flexible, agile, and thrive in chaos
- Ability to work against tight deadlines
- Excellent verbal and written communication
- Proficiency in MS Office Suite – Spreadsheet, Word, and PowerPoint
- Having knowledge of foreign language will be an added advantage
Reporting Level:
- Director – Operations & Business Development
Salary:
- Best in the industry. Apart from a fixed salary, will offer incentives based on an attractive incentive structure
Job Features
Job Category | Team Lead |
Vertical | Operations (GVaant) |
Work Style | Onsite |
Duration | Permanent |
Qualification | Any Graduate (BMS, BMM, BA, BCOM, BSc etc.). 60% and above in SSC & HSC/Diploma or equivalent |
Experience | Min. 5 (& above) years of experience in operations process, with prior experience of managing teams. Experience in international market would be an add-on. Prior work experience from - KPOs, BPOs, Brokerage houses, Event / Trade exhibition Companies, Online Trade Directories, Information aggregation services, B2B Database, Dealers, Distributors, etc.Min. 5 (& above) years of experience in operations process, with prior experience of managing teams. Experience in international market would be an add-on. |